All of the products in the JellyMemos Shop are digital downloads only.
Please Note: We cannot offer personalized technical help for downloading or printing products because technology differs over devices.
Some devices such as phones and tablets, do not allow for downloading through a link. In this case, please use a computer to download your product and transfer to your device.
What Happens After Making a Purchase?
After you make your purchase, you will receive a confirmation page with your downloadable link, in addition to an email with your downloadable link.
You can then download your purchase easily.
Some products are sent using a compressed ZIP file.
How to Download a Zip File:
On a laptop or PC- save the ZIP file to your computer, right-click and select, “Extract All.” This will create a new file on your computer in which you can open. Then, add the file to iCloud or Dropbox to get the files on your mobile device. On rare occasions, apps on your browser may make things a little wonky during downloading. If this occurs, please try using a different browser.
On a mobile device- before you download the ZIP file directly to your mobile device, you may need a free app to unzip the product (a good, free one is FileExplorer Free). This will allow you to unzip the folder to access it. Another solution available on some mobile devices is to long hold the zipped file icon and then click, “Extract.”
All files are sent using PDF format. Most computers have pre-installed Adobe Reader on them, but if your particular laptop, PC, or mobile device does not have a PDF reader of some sort on it, you’ll need one to view the items. Adobe Reader is the most common one and it’s free. You can download it here.
If you can’t find the product once it’s downloaded, try looking in Downloads under My Computer or search the title of the product on your computer for where it could be hiding.